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    Eurofins

    Life Sciences

    [Tan Phu,HCM] Customer Service (Hardline)

    Ho Chi Minh, VietnamOn-SiteFull-timePosted 3mo ago
    All Eurofins jobs

    Job description

    Tóm tắt công việc (Overview of duties) – nêu tổng quát chung về công việc (general overview of the job)

    • Follow up and monitor testing request by applicant. /Theo dõi và giám sát yêu cầu thí nghiệm của người yêu cầu.
    • Communicate and Co-operate with Customer and Lab to work procedure smoothly/ Giao tiếp và hợp tác với Khách hàng và Phòng thí nghiệm để làm việc theo quy trình một cách trôi chảy.

    Trách nhiệm chính (Main Responsibilities) – nêu chi tiết từng mục công việc (details of the job)

    Trách nhiệm chung (General duties):

    • Review test application & prepare worksheet for lab section/ Xem xét áp dụng thí nghiệm & chuẩn bị bảng tính cho phần thí nghiệm.
    • Distribute testing report to customers/ Gửi báo cáo thí nghiệm cho khách hàng.
    • Establish and maintain good relationship with customers. / Thiết lập và duy trì mối quan hệ tốt với khách hàng.
    • Deal with complaints regarding the customer feedback. / Giải quyết các khiếu nại liên quan đến phản hồi của khách hàng.
    • Monitor testing job and progress/ Giám sát công việc kiểm thử và tiến độ.
    • Update client’s requirements. /Cập nhật yêu cầu của khách hàng.
    • Cooperate with sales & finalization staffs for job proceeding. / Phối hợp với nhân viên kinh doanh & quyết toán để triển khai công việc.

    Kinh nghiệm (Experiences):

    Fresh graduate or 6-month experience in Customer Service or Testing is an advantage/ Mới tốt nghiệp hoặc có 6 tháng kinh nghiệm trong Dịch vụ khách hàng hoặc Kiểm Nghiệm là một lợi thế

    Trình độ học vấn, chuyên ngành (Education Background, Major):

    Graduated from University or College from Textile major or Chemistry back ground is better/ Tốt nghiệp Đại học, Cao đẳng chuyên ngành Dệt hoặc Hóa trở lên

    Trình độ ngoại ngữ (Foreign Languages Skills):

    English: Reading Document, Writing and Speaking. Good communication is in advantage/ Tiếng Anh: Đọc hiểu tài liệu, viết và Nói. Giao tiếp tốt là một lợi thế

    Khác (Others):

    Patient, hardworking, careful, honest/ Kiên nhẫn, chăm chỉ, cẩn thận, trung thực

    1. Full salary during probation
    2. Social insurance from the starting day of working with full salary
    3. Advanced healthcare package for self and family member
    4. 13th month salary
    5. Performance bonus: subject to performance
    6. 14-16 leaves per year
    7. Added birthday leave

    Job details are sourced from the employer's original posting.

    Open job posting
    EU

    About the company

    Eurofins

    Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies. Eurofins PSS Insourcing has an exciting and rewarding opportunity for a Business Development Manager to join our team.  We are searching for a business development professional with proven experience selling and implementing high-value sales.  Someone who thrives on identifying and closing new business caring for the client through the process will succeed in this role. This position offers the excitement of hunting for new clients with the goal of diversifying our offerings and client base as well as the opportunity to foster and expand partnerships with key clients.  This is a hybrid role working remotely from a home office, travelling locally and within the region for prospect and current client meetings as well as full days spent at current client sites to maximize networking and relationship building opportunities. A successful candidate will have a proven track record and is comfortable reaching out to and meeting with high level decision makers including C-Suite.  This position will manage the strategic sales process including identifying client needs, defining and presenting how PSS can address them, as well as managing the implementation process for new programs. If you’re looking for a rewarding career, a place to call home, apply with us today! 

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    Industry
    Life Sciences
    Open roles
    2304

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