Basé(e) à Nantes avec quelques déplacements ponctuels en France, rattaché au Responsable Service Desk France, vous prenez notamment en charge les missions suivantes:
- Prise en charge des demandes d’assistance à distance (niveau 2)
o Assistance aux équipes de niveau 1 internationales
o Requalification des tickets ouverts par les utilisateurs;
o Traitement de 1er niveau des incidents;
o Dispatch des demandes aux services IT concernés;
o Gestion de la sauvegarde des sites
- Support local (niveau 2)
o Assistance locale aux utilisateurs;
o Préparation des postes informatiques et téléphoniques;
o Déploiement de matériels, en collaboration avec équipes systèmes, réseau;
o Maintien du réseau analytique et bureautique;
o Contrôle et assistance aux activités des prestataires (installation des logiciels instruments et équipements analytiques)
- Participation aux projets Groupe
o Planification des opérations;
o Déploiements, Migration, Intégration;
o Reporting
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies. Eurofins PSS Insourcing has an exciting and rewarding opportunity for a Business Development Manager to join our team.  We are searching for a business development professional with proven experience selling and implementing high-value sales.  Someone who thrives on identifying and closing new business caring for the client through the process will succeed in this role. This position offers the excitement of hunting for new clients with the goal of diversifying our offerings and client base as well as the opportunity to foster and expand partnerships with key clients.  This is a hybrid role working remotely from a home office, travelling locally and within the region for prospect and current client meetings as well as full days spent at current client sites to maximize networking and relationship building opportunities. A successful candidate will have a proven track record and is comfortable reaching out to and meeting with high level decision makers including C-Suite.  This position will manage the strategic sales process including identifying client needs, defining and presenting how PSS can address them, as well as managing the implementation process for new programs. If you’re looking for a rewarding career, a place to call home, apply with us today!