Fleet Business Process & Transformation Analyst

Job Description

Join Our Team as a Fleet Business Process & Transformation Analyst – Drive Operational Excellence and Strategic Change!

Are you passionate about mapping end-to-end business processes, driving operational excellence, and supporting large-scale transformation projects? We are looking for a talented Fleet Business Process & Transformation Analyst to join our Group Fleet Performance & Operations department. Reporting directly to the Group Fleet Performance & Operations Director, this is an exciting opportunity to play a key role in bridging the gap between our Target Operating Model (TOM) design and country-level deployment across corporate countries.

Key Responsibilities:

• Conduct structured interviews and operational reviews to map current-state fleet processes across operating countries.
• Review, design, document, and standardize end-to-end Group Standard Operating Procedures (SOPs) to establish consistent, scalable operations.
• Own and update the central repository of Fleet SOPs and process flows.
• Support the deployment of the Hybrid Matrix Target Operating Model across corporate countries, working closely with Country Fleet Directors and local teams.
• Facilitate process alignment workshops with local country stakeholders and the Shared Service Center (SSC).
• Track transformation project milestones, action logs, dependencies, and risks within the Fleet Value Creation Plan portfolio.
• Identify transactional, repetitive administrative tasks suitable for central offloading to the Shared Service Center (SSC) and RPA automation.
• Monitor post-implementation process performance and drive continuous improvement feedback loops.

What We’re Looking For:

• An individual with solid expertise in business process mapping techniques (BPMN), Lean principles, and SOP drafting.
• A strong communicator capable of building rapport with frontline country teams and driving change across cross-cultural environments.
• Someone proficient in process design tools (Visio, ARIS, Lucidchart) and data analytics/reporting tools (Google Studio, Advanced Excel).
• A detail-oriented professional with strong project management, tracking, and organizational capabilities.

Ideal Experience:

• Master’s degree in Industrial Engineering, Business Administration, Economics, or a related field.
• 2 to 5 years of experience in process engineering, business analysis, management consulting, shared service migration, or operational excellence in international environments.
• Experience supporting process standardization, automation, or migration projects.
• Fluency in written and spoken English (proficiency in Portuguese is an asset).

Skills & Competencies:

• Strong analytical, root-cause analysis, and problem-solving abilities.
• Excellent verbal, written, and workshop facilitation skills.
• Proficiency in process design and data visualization tools.
• Familiarity with ERP and fleet management systems.
• Ability to manage change, overcome resistance, and collaborate with cross-functional teams.
• High attention to detail, process accuracy, and data integrity.

Why Join Us? At our organization, you’ll have the opportunity to grow your career in a supportive and collaborative environment. You’ll work on diverse projects that make a real impact—directly supporting the delivery of our 3-year Fleet Transformation Roadmap and driving strategic operational change. We value innovation, continuous learning, and teamwork, ensuring you have the resources and mentorship you need to succeed. Join us and be part of a team that values your contribution and invests in your professional development. Take the next step in your process and transformation career with us!

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.  “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com