About the role
At Evercam, BizOps sits within our Systems, Data and AI function and connects business processes and technology. The team runs our ERP-type processes across the Zoho suite and builds the internal tools that keep the business moving. As a Business Systems Engineer (internally, BizOps Systems Engineer), you’ll turn ideas, tickets, and cross-functional requests into delivered, adopted solutions. You’ll own work end to end: scoping, planning, configuring, automating, rolling out, documenting, and closing the loop with teams across Sales, Marketing, Customer Success, Finance, Product, and Operations.
This role is intentionally broad. It suits someone who is business-fluent and hands-on with systems: you understand how each team uses the same data differently across the lead-to-cash process, and you can configure and automate the tools to support how people actually work. You won’t just set systems up; you’ll make sure people use them well.
Location:
Remote, working hours aligned with GMT/UTC+0. We’d ideally like someone based in Western Europe or Algeria, as we already have team coverage in later time zones.
What you’ll do
- Deliver projects end to end Build lightweight project plans with stakeholders across the business.
- Implement changes using the right mix of system configuration, low-code/no-code tools, scripting and AI-assisted building.
- Coordinate testing, rollout, training and post-launch feedback.
- Improve and connect our systems Work across Zoho CRM, Books, Desk, Analytics, Mail, Google Drive and related integrations, spotting ownership gaps, source-of-truth conflicts and downstream impact before changes go live.
- Translate business goals into clear data models, fields, workflows, integrations, reporting, and governance.
- Use AI tools to build simple internal tools and automations where off-the-shelf options fall short.
- Evaluate build-vs-buy options with technical owners, weighing speed, maintainability, data quality, adoption, and ownership.
- Drive adoption Maintain clear documentation, project notes, and handoff materials.
- Turn repeated questions into better process notes, training, or workflow improvements.
- Make sure every new workflow has a clear owner, escalation path, adoption metrics, and review date.
- Help teams move from ad hoc chat requests to visible ticket and project systems.
- Requirements Must-have requirements Hands-on experience configuring or administering a CRM or ERP system (e.g., Zoho, Salesforce, HubSpot, NetSuite, Odoo), beyond using it as an end user.
- Experience building workflow automations using low-code/no-code tools or native platform automation features.
- Experience improving end-to-end business processes across teams.
- Comfortable working directly with stakeholders and challenging existing processes.
- Strong written and spoken English.
Nice to have
- Zoho experience (CRM, Books, Desk, Analytics, Deluge).
- Experience with specific automation and integration tools such as Zapier, Make, or Workato, or working with APIs.
- Scripting or AI-assisted building experience.
- Strong data hygiene habits: clear naming, definitions, and clean reporting.
- What success looks like Stakeholders always know the current status and next step of their projects.
- Changes launch with documentation, communication, and follow-up.
- Teams adopt new processes and systems instead of reverting to workarounds.
- Ticket aging and dropped follow-ups go down.
- Other teams understand how a system change affects them before it launches.
- Build-vs-buy decisions are documented, covering maintenance, ownership, source-of-truth impact, and adoption risk.
- Benefits PTO 1 extra PTO day per year served National public holidays applicable in your country Maternity & Paternity Leave Equipment Allowance ESOP Program Further information see Why Work in Evercam
