Office Manager - EVEREVE Headquarters - Edina, MN

EVEREVE inspires women to move forward in their fashion and in their lives by offering modern, curated pieces—along with expert styling—to ensure women feel confidently put together. Our 100+ stores, booming e-commerce business and a fast-growing subscription box service, Trendsend, reach over one million customers every year.

Living our core values and treating everyone with HEART (humility, empathy, authenticity, relationships, tenacity) creates a shared purpose and collaborative community—and it's also a key part of our success. Join our team to help shape the future of an ever-growing, ever-evolving brand!

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EVEREVE’s Care Team Coordinators ensure that our store teams and customers of Trendsend and EVEREVE receive an exceptional customer service experience. This is done by speaking to the EVEREVE values, creating initiatives centered around our values, and leading others with our values at heart.

The Care Team Coordinator is cross-trained to provide support in areas including Evereve.com, Trendsend, store support and IT.

Job Classification: Non-Exempt

Main Responsibilities:

The Care Team Specialist’s primary responsibilities include, but are not limited to:

Support Customer Service for Trendsend.com and Evereve.com

• Provide customer service via phone and email to Trendsend and Evereve.com customers.
• Partner with stores and Care Team members to resolve customer issues.
• Act as a liaison between customers and stores, when necessary.
• Reinforce training related to customer order and Trendsend operational procedures.
• Direct customer feedback and issues to appropriate home office or store employees.

Support Trendsend and Ecomm Operations

• Order allocations
• Billing
• Returns
• Exchanges
• Basic store technology support
• Package tracking
• Credit card charge questions/Kount

Support Training and Development

• Serve as a role model to part-time Care Team members.
• Support training, in partnership with the Care Team Manager, for Care Team members.
• Identify and empower part-time Care Team member strengths. Be candid with opportunities while teaching in the moment.
• Collaborate with the Care Team Manager to identify progress plans of part-time Care Team members.
• Communicate Trendsend training opportunities found at stores with Trendsend leaders, when identified through customer communications
• Provide ongoing training for stores of Trendsend operational procedures.