We are looking for an experienced L2 Web Application Support Engineer to provide advanced e-commerce support to Japanese business users. The engineer is the key link between the Japanese Ecom team and the European L2/L3 Support Teams.
The role covers complex incident handling, troubleshooting, data analysis, configuration changes, bug fixes, escalation coordination and service delivery across international teams.
Key Responsibilities:
Nice to Have:
This is a hybrid role with one day per week onsite in Tokyo (Shinjuku Eastside).
All our positions are open to both women and men and are, of course, open to people with disabilities.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability. Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data. In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.