Montlawn Memorial Park & Funeral Home - Raleigh, NC
Why Everstory
At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. At the heart of our mission is a deep understanding of the profound and complex nature of grief. Every person’s journey through loss is unique, and we are committed to providing compassionate and personalized support. We also believe that grief is not a problem to be solved or a burden to manage alone, but rather a natural and beautiful part of the human experience. Backed by our national strength and our local partners’ role is to be a steady presence, a source of comfort and guidance, and a partner in celebrating the life and legacy of the person who has passed.
The Impact You Will Make
This role has an opportunity to make a significant impact on our customer's families and loved ones. The Funeral Manager is responsible for planning, organizing, directing and supervising the general activities of the funeral home. This role will be for a detailed oriented professional that understands the value of providing our families with all options in their time of need. In this position, you will also be responsible for:
- Direct all activities relating to funeral services- preparation of funeral home facilities, supervision of funeral directors, perform as an arranger when required.
- Direct and supervise the administrative and support services of the funeral home- embalming services, repair and maintenance services, approve of expenditures for operation of the funeral home and collection of receivables.
- Plan and implement strategies to increase the client base for the company- including direct involvement in marketing strategies.
- Ensure close coordination with governmental agencies and service organizations such as the Social Security Administration, Veterans Administration, coroners office, churches, florists, etc.
- Represent the company on all follow-up services provided, including customer complaints, legal activity, and contract preparations.
- Administer all of the work schedules of the personnel of the funeral home.
- Deal directly with vendors of funeral service supplies and support merchandise.
- Maintain knowledge of the laws and policies relating to the funeral business.
- May be required to perform embalming and other tasks assigned to the Funeral Director as needed.
- Other duties as assigned by management.
Core Competencies:
- Compassion - Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pains of others.
- Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Ethics and Values - Adheres to appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.
