Please note: This will be a fully onsite role, Monday through Friday, at our Support Center office in the Altamonte Springs, FL area (Greater Orlando).
Why Everstory
At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. At the heart of our mission is a deep understanding of the profound and complex nature of grief. Every person’s journey through loss is unique, and we are committed to providing compassionate and personalized support.
We also believe that grief is not a problem to be solved or a burden to manage alone, but rather a natural and beautiful part of the human experience. Backed by our national strength and our local partners’ role is to be a steady presence, a source of comfort and guidance, and a partner in celebrating the life and legacy of the person who has passed.
The Impact You Will Make
Reporting directly to the General Counsel, the Risk Manager leads the Company’s insurance and claims program across its cemetery, funeral home, and crematory operations. The role oversees significant general liability, workers’ compensation, automobile, property, and other insured claims; improves the quality and timeliness of incident reporting; and works with Legal, Operations, Human Resources, Finance, brokers, carriers, and third-party administrators to reduce losses and resolve claims effectively. The Risk Manager coordinates insurance renewals, uses claims data to identify recurring issues and recommends practical changes, and keeps the General Counsel informed of material exposures.
Essential Duties and Responsibilities
- Oversee claims across the Company’s insurance lines, including general liability, workers’ compensation, automobile, and property.
- Establish and maintain clear procedures for promptly reporting and escalating incidents across locations; escalate serious, sensitive, or potentially uninsured matters to General Counsel.
- Coordinate early fact gathering and documentation of incidents and preservation of evidence, in consultation with internal legal team when appropriate.
- Develop and monitor claim action plans to drive timely and effective resolution.
- Evaluate claim exposure, reserves, coverage considerations, defense costs, and resolution opportunities; develop action plans and follow up with adjusters, carriers, third-party administrators, and counsel when appropriate.
- Coordinate with internal and external legal teams on litigation strategy, counsel management, mediations, settlements, and significant claim developments.
- Partner with brokers, carriers, third-party administrators, adjusters, and other risk service providers. Monitor claim handling, timeliness, and outcomes.
- Lead the annual insurance renewal process, including the renewal calendar, exposure data, loss runs, broker submissions, and coordination with Finance, Legal, Operations, and other internal stakeholders to secure all needed information.
- Analyze claim frequency, severity, incurred and paid losses, reserve changes, claim age, litigation and defense spend, and recurring loss drivers. Provide General Counsel and other Senior Management with concise reporting on significant claims, trends, emerging exposures, and recommended actions.
- Support acquisition diligence and integration by reviewing loss history, open claims, insurance requirements, and coverage transition issues.
- Identify emerging risks, adverse trends, and opportunities for loss prevention, claim mitigation, and cost reduction; partner with Operations, Safety, and Human Resources to turn claims trends into practical loss-prevention measures.
- Assist with new vendor approvals by reviewing Certificates of Insurance (COI) for compliance with Company’s coverage requirements.
- Partner with the Company’s broker to review policy terms, coverage gaps, notice requirements, deductibles, self-insured retentions, and material changes to the Company’s risk profile.
