Retail Lead

evo Vision:

To make life better by building community and igniting the adventurous spirit that lives within us all.

evo is a leading multi-channel retail brand that stands at the intersection of community, commerce, action sports and the outdoor lifestyle. This position is exemplified by a distinctly curated product assortment and a creative approach to crafting highly differentiated guest experiences. We define “success” differently than most. Balancing our goals of (1) building an iconic brand and business (2) creating an extraordinary place and path for our employees and (3) leveraging our success to give back by helping to empower underprivileged children is paramount to evo’s success. We have a passion for community, sports and lifestyle, and a collective hunger when it comes to building a great company together.

Job Summary 

The Retail Lead is primarily responsible for overseeing the retail environment, ensuring the timely completion of service level agreements (SLAs), and maintaining a high standard of customer experience consistent with evo's values. This role leads by example, training and providing feedback to team members while actively participating in various aspects of store management, including inventory management, warranty management, customer service, and reports to the Store Manager.

The Opportunity

• Lead and manage store associates, fostering a positive and productive work environment.
• Utilize data and analytics to drive informed decision-making processes.
• Take responsibility for the overall customer and employee experience within the store.
• Implement initiatives to enhance customer satisfaction and create a positive work environment for employees.
• Work in collaboration with peer leads and the store manager to execute and achieve retail store priorities.
• Facilitate effective store communication channels to ensure all team members are informed and aligned with organizational goals.
• Foster a culture of open communication and teamwork, promoting a cohesive and motivated store team.
• Cultivate strong and trust-based relationships with the store team, delivering feedback, setting goals, and celebrating achievements.
• Provide necessary resources for the store team to excel as a business, continually assess store needs, manage business expenses, and align with company strategies to deliver an exceptional retail experience.
• Nurture a growth-mindset employee experience and leverage business success to contribute positively to the local community.
• Communicate with brands, team members and customers on product inquiries, concerns, etc., such as warranties.
• Other duties as assigned.