IT support Engineer

Yerevan, ArmeniaOn-SiteFull-time2+ yrs experiencePosted Yesterday

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Job description

First/Second line IT support for company internal users and contractors.
Installing, configuring and troubleshooting user laptops, workstations, printers, mobile devices and other office IT equipment
Configuring, administering and updating Windows, MAC, Linux operating systems on user devices.
Managing user device environment using user device management tools.
Creating and managing user accounts in Okta, AD, Azure AD, o365 and other systems.
Physical network related tasks (patching, device installation, ports assignment, cabling).
Server and network equipment installation and maintenance, cable patching in data centers and server rooms.
Keeping inventory of IT purchases and assets - creating/updating inventory records, assigning equipment to users, auditing inventory, performing decommissioning.
Working closely with the facility and security teams to resolve security issues.
Constant development and improvements of local IT infrastructure.
Providing IT assets management according to internal procedures;
Providing service/system operations and regular/ad-hoc maintenance to ensure fulfilment of service availability and security requirements;
Timely incident resolution, escalation to third party suppliers and problem analysis and resolution;
Provisioning system updates and deployments according to respective internal procedures;
User request fulfilment according to established SLAs.
Performing other duties, as asked by the manager, which are related to this position or IT infrastructure.
Logistics, manage inventory and equipment between locations.

Secondary (higher, special etc.) education.
Excellent fluent written and spoken Armenian and English.
Good communication and presentation skills
Ability to create structured documentation
Teamwork skills, ability to take decisions, solve problems independently and in the team and work under high pressure working conditions
Fundamental IT skills – hardware, OS, applications, networking, security.
Experience in deployment and support of Microsoft Windows, MacOS, iOS, Linux operating systems, and business software.
At least 2 year experience in supporting user IT devices hardware and software.
Experience using and managing workstations in heterogeneous environment, remote management services, filesharing, collaboration, e-mail and directory services.
Fundamental knowledge of IT procedures and security principles.
Certifications on IT systems administration/support preferred.
Enterprise employment experience preferred.

Health insurance;
Outstanding experience in an international environment;
Excellent working environment including gym and canteen;
Privilege card;

Job details are sourced from the employer's original posting.

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About the company

Evolution

Evolution is an award-winning company, founded in 2006. Across our 20+ sites, we have 20 000+ people working in the fields of Product Innovation, Software Development, Game Presenters & Hosts, IT-support, Facility & Studio build as well as support services. Evolution provides a dynamic and creative work environment with a unique opportunity for the right people to enhance their skills and drive their passion. Our culture is rooted in Evolution’s core values ALIVE, do RIGHT and work TOGETHER and we operate guided by our vision to become the leading supplier of online casino in the world.

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Industry: Online Casino
Founded: 2006
Open roles: 200