The role
As a Technical Support Coordinator, you will be the first technical point of contact for our operator partners. You will investigate and resolve issues and work closely with our development and integration teams. It is a hands-on role for someone who enjoys solving problems and wants to grow their technical skills in the iGaming industry.
Who you are
• Strong technical literacy, including the ability to read and understand API documentation.
• Experience in customer or technical support, ideally in a B2B.
• Excellent written and spoken English.
• A methodical, well-organised approach, with the ability to document your work clearly.
• A calm, professional manner, including when dealing with urgent or high-pressure issues.
• A collaborative attitude: you share what you know and help your teammates.
• Experience in the online gambling industry, particularly casino or slots.
• Hands-on experience with operator or supplier back-office tools.
• Experience with Jira and helpdesk or ticketing tools.
• Familiarity with SQL, API testing tools or log analysis
Responsibilities
• This role provides extensive coverage. You will work 12-hour shifts on a rotating roster, including evenings, weekends and public holidays.
• Be the first point of contact on the helpdesk, responding to partner queries and incidents quickly and accurately.
• Investigate and troubleshoot technical issues, such as game rounds, transactions and integrations. Escalate to internal teams where needed and follow each case through to resolution.
• Act as the link between Evolution RNG and its operator partners, keeping communication clear and timely.
• Write and maintain clear documentation, guidelines and processes for the support function.
• Keep up to date with our games, products and integrations so you can give informed, confident answers.
• Contribute to technical projects that improve the support function, and pass partner feedback and feature requests on to the relevant teams.
Will be a plus if you:
• Have experience in the online gambling industry, particularly casino or slots.
• Have hands-on experience with operator or supplier back-office tools.
• Have experience with Jira and helpdesk or ticketing tools.
• Have familiarity with SQL, API tools or log analysis
We offer:
Application: please, apply by sending in your CV and motivation letter (in English).
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Evolution is an award-winning company, founded in 2006. Across our 20+ sites, we have 20 000+ people working in the fields of Product Innovation, Software Development, Game Presenters & Hosts, IT-support, Facility & Studio build as well as support services. Evolution provides a dynamic and creative work environment with a unique opportunity for the right people to enhance their skills and drive their passion. Our culture is rooted in Evolution’s core values ALIVE, do RIGHT and work TOGETHER and we operate guided by our vision to become the leading supplier of online casino in the world.