Role Overview
We are seeking Strategic Engagement Leads to help drive the successful design, deployment, and value realization of enterprise AI initiatives within complex organizations.
This is a highly client-facing strategic delivery role. Strategic Engagement Leads work directly with customer stakeholders, Domain Value Architects, and Forward Deployment Engineers to understand business priorities, structure complex problems, identify high-value opportunities, and translate strategic objectives into actionable AI deployments.
You will operate at the intersection of strategy, business transformation, and technology. Strategic Engagement Leads are expected to bring strong structured thinking, business judgment, and the ability to quickly learn complex customer environments. You will play an active role in customer workshops, use-case development, deployment planning, stakeholder alignment, and value tracking. Success in this role requires comfort working directly with clients, navigating ambiguity, and taking ownership of workstreams from initial discovery through deployment and adoption.
This role is well suited for individuals with experience in consulting, strategy, transformation, or complex technology implementations who want to work directly with customers on high-impact AI transformation.
Key Responsibilities
Client Strategy & Deployment
- Work directly with customers to understand business priorities, operational challenges, and transformation objectives.
- Support and facilitate structured discovery sessions and client workshops.
- Translate customer needs into clearly defined AI use cases, deployment priorities, and actionable workstreams.
- Help develop phased deployment roadmaps aligned with measurable business outcomes.
- Evaluate potential initiatives based on value, feasibility, organizational readiness, and implementation complexity.
- Define and track KPIs to measure deployment success and business impact.
Client & Stakeholder Engagement
- Serve as a key day-to-day strategic partner for customer stakeholders throughout deployments.
- Build strong relationships across business, technology, and operational teams.
- Structure complex discussions and help stakeholders make clear, informed decisions.
- Prepare and deliver presentations, analyses, recommendations, and deployment updates directly to customers.
- Navigate multi-stakeholder enterprise environments and help drive alignment across teams.
Strategic Problem Solving
- Develop a strong understanding of each customer's business processes, operating model, and strategic priorities.
- Break down ambiguous business problems into structured hypotheses, analyses, and actionable recommendations.
- Identify opportunities where AI can improve workflows, decision-making, efficiency, reporting, and business outcomes.
- Develop sufficient domain knowledge to effectively understand customer challenges and work alongside senior domain experts.
- Escalate complex functional, regulatory, or domain-specific questions to Domain Value Architects when deeper expertise is required.
Orchestration & Collaboration
- Partner closely with Domain Value Architects and Forward Deployment Engineers to translate strategic objectives into deployed solutions.
- Ensure technical execution remains aligned with customer priorities and intended business outcomes.
- Coordinate customer inputs, decisions, and dependencies required to keep deployments moving forward.
- Support rollout, adoption, and change-management activities with customer teams.
- Bring customer feedback and field insights back to Product and Engineering teams.
- Contribute to the development of repeatable deployment methodologies and best practices.
Travel may be required for key customer engagements, workshops, and deployments.
Qualifications
Experience
- 4–8 years of experience in consulting, strategy, business transformation, enterprise technology implementation, or a similar client-facing role.
- Experience working directly with customers or senior business stakeholders in complex organizations.
- Demonstrated ability to structure ambiguous problems and drive workstreams from analysis through execution.
- Experience working across business and technical teams.
- Exposure to areas such as finance, tax, risk, governance, compliance, operations, or other enterprise functions is beneficial but deep domain expertise is not required.
Education
Bachelor’s or Master’s degree in a related field.
What This Role Is, and Is Not
This role is not a PMO position focused primarily on timelines, status reporting, meeting coordination, or administrative project management.
Strategic Engagement Leads are expected to be active participants in solving the customer's business problems. You will spend significant time directly with customers, understanding their challenges, structuring solutions, developing recommendations, prioritizing opportunities, and helping translate those opportunities into successful AI deployments.
