REQUIREMENTS
- Barchelor Degree in Finance, Business Administration or Accounting.
- Minimum of 6 years of relevant work experience with a strong knowledge in Accounts Receivable processes.
- Previous experience in a Shared Services Center (SSC) environment will be considered an advantage.
- Strong verbal and written communication skills in English.
- Candidates assigned to manage the EMEA and America markets portfolio would be required to work according to the relevant shift hours.
- Proficiency in Microsoft Office applications and familiarity with SAP system.
KEY RESPONSIBILITIES
- Demonstrate comprehensive understanding of team processes and daily operational tasks.
- Provides customer support to internal and external business partners as first-level support to process and system inquiries according to defined services and quality.
- Demonstrate strong capabilities in troubleshooting, decision-making, identifying potential issues, and communicating effectively to ensure timely resolution.
- Actively support project rollout plan & ensure quality assurance of project result within simulated project timeline e.g. participate in migration task/planning, monitor testing progress, ensure documentation update and adhoc.
- Identify, recommend and develop solutions or improvement ideas for continuous improvements and harmonization opportunities.
- Supports communication between Customer Service team, Local Services and the Center of Excellence (CoE).
- Partnering together with CoE to develop, review and enhance the existing training materials. Organize training sessions for local end users whenever required.
- Act as process trainer to train our new joiner. Arrange refresher training for existing team members whenever needed.
- Cultivate a high level of teamwork, support team members when they are facing any technical or work issues.
- Adhere to Evonik procedure and internal guidelines.
- Support operation, job rotation and backup plan among team member’s level.
Your Application
To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at www.evonik.com/en/careers.html.
Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.
Your Talent Acquisition Manager:
Kelly Wong [C]
Company is
Evonik Malaysia
