IT Field Technician

<h4><strong>About us:</strong></h4><p>Viamontech, Inc. provides IT solutions through outstanding service to franchise dealerships across the country. We focus on Help Desk, cyber-security, email hosting, domain hosting, remote support, field technician assistance, IT project management, Consulting, etc.</p><p><strong>Duties: </strong></p><p>Visiting clients in Santa Clara County and surrounding areas, deploying hardware on client sites, providing customer support, hardware configuration, troubleshooting, ticket creation/progress updates, assisting in documenting, talking to users on-site and recommending day-to-day fixes to end-users.</p><p><strong>Main Responsibilities </strong></p><ul><li>Providing great customer service and technical support to customers on-site.

This means Driving to client sites to resolve their issues to their satisfaction.</li><li>Troubleshooting Hardware; PC’s, servers, WIFI and Networking equipment, etc.</li><li>Handling and moving equipment as needed.</li><li>Coordinate with our Help Desk and support technicians to resolve client issues.</li><li>Updating Tickets and projects in the ticketing system.</li><li>Monitor assigned tickets, and keep team and clients informed.</li><li>Other on-site support as needed</li></ul><p><strong>Technical Qualifications</strong></p><p>Working Knowledge of: Windows Operating Systems, Desktop Troubleshooting, Active Directory, DNS, DHCP, File Servers, General software installation and troubleshooting, DMS setup and troubleshooting, Cabling, Printers and print servers, fax, Office 365 – Exchange and Apps, VPN, Cisco, Networking, Wireless, Remote Monitoring and Management software, Web Filtering</p><p><strong>Experience</strong></p><p>Min 3 years as a Field Tech, On-site technician, or at IT Help Desk .</p><p><strong>Preferred, but not required:</strong></p><ul><li>Knowledge of Dealer Management Systems like CDK, Dealertrack, Reynolds & Reynolds.</li><li>Other common auto dealership software</li><li>Degree in Computer Science, Information Technology, or related fields</li><li>Microsoft certifications</li><li>Cisco Certifications</li></ul><p><strong>Industry</strong></p><p>Information Technology & Services for the Automotive Industry</p><p>Job Type: Full-time</p><h4>Application Questions</h4><h5>You have requested that Indeed ask candidates the following questions:</h5><ul><li>How many years of Field Support Technician experience do you have?</li><li>How many years of Technical Support experience do you have?</li><li>Are you able to work in Santa Clara County, CA?</li><li>Do you have the following license or certification: Driver's?</li><li>Do you speak English?</li><li>Do you speak Spanish?</li><li>Are you authorized to work in the following country: United States?</li><li>Are you willing to undergo a background check, in accordance with local law/regulations?</li></ul>