Medical Records Clerk

Essential Functions
• Main point of contact onsite for all Release of Information request
• Appropriately and accurately pull records for patient care, quality review, and audits in a timely manner.
• Observe confidentiality and safeguards all patient related information.
• Responsible for coordinating the release of medical information to insurance companies, lawyers, state, and federal agencies.
• Responsible for processing of subpoenas and court orders, at the direction of the manager.
• Verify authorizations in accordance with hospital policy and procedures and state and federal laws.
• Ensure that all requests for records are stamped with date received and logged in the correspondence logbook.
• Notify requester when records are available.
• Maintain a good working relationship within the department and other departments.
• Adhere to hospital requirements, policies, and standards.
• Provide excellent customer service.
• Filling and scanning all records.
• Answering the main phone line in the department.
• Maintaining Medical Records fax inbox
• Maintaining Medical Records email inbox
• Performs other duties and responsibilities as assigned.

Minimum Qualifications
• High school graduate or equivalent
• Previous hospital experience preferred
• Medical Terminology preferred
• Familiarity with HIPAA, coding guidelines, and other healthcare regulatory requirements.
• Detail-oriented with a strong focus on accuracy and compliance.
• Knowledge of health information management services.
• Strong organizational and interpersonal skills.

Preferred Skills
• Ability to determine appropriate course of action in more complex situations.
• Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude.
• Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work.
• Ability to maintain confidentiality of all medical, financial, and legal information.
• Ability to complete work assignments accurately and in a timely manner.
• Ability to communicate effectively, both orally and in writing.
• Ability to handle difficult situations involving patients, physicians, or others in a professional manner.