- Experience (In Years): 3-6
We are seeking a skilled and motivated Operations Team Manager to oversee and lead a dynamic team of 15-20 professionals. The ideal candidate will possess a blend of analytical acumen, team management expertise, and a proven track record in performance and quality management. This role is crucial for driving operational excellence, optimizing team performance, and fostering a positive work environment.
Key Responsibilities:
- Team Management: Lead, mentor, and manage a team of 15-20 members, ensuring effective communication, motivation, and professional development.
- Conduct regular performance evaluations and provide constructive feedback to team members.
- Implement strategies to enhance team cohesion and productivity, and address any conflicts or issues promptly.
- Performance Management: Develop and track key performance indicators (KPIs) to measure team and individual performance.
- Analyze performance data to identify trends and areas for improvement.
- Implement performance improvement plans and conduct regular review meetings.
- Quality Management: Ensure adherence to quality standards and operational procedures.
- Monitor and assess the quality of work, implementing corrective actions as needed.
- Conduct audits and process reviews to ensure compliance with internal and external standards.
- Shrinkage Management: Monitor and manage shrinkage rates, identifying and addressing potential causes.
- Develop and implement strategies to minimize losses and improve inventory control.
- Retention and Team Building: Develop and implement initiatives to enhance employee engagement and retention.
- Organize and facilitate team-building activities to foster a positive and collaborative work environment.
- Identify and address any retention issues, working closely with HR to implement solutions.
- Analytical
Skills:
- Utilize data analytics to drive decision-making and operational improvements.
- Analyze trends and metrics to forecast future needs and challenges.
- Prepare and present reports on operational performance and team effectiveness to senior management.
- Oversee day-to-day operations and work of lower-level staff · Ensure compliance to organizational standards, including safety standards and client or customer communications · Monitor and provide feedback to managed staff to effect improvements in organizational goals · Manage reports and personnel documents, including payroll
