Assistant Manager - Motor Repairs

• Job Role: Customer Care Voice-Inbound
• Experience (In Years): 0-3

Provide administrative support to business operations, including document preparation and scheduling meetings. Handle all aspects of travel arrangements for staff, including booking flights, accommodations, and creating itineraries to ensure efficient and cost-effective travel plans. Process and submit expense reports and invoices, ensuring accuracy, compliance with comp policies, and timely reimbursement for employees. Facilitate internal communication by distributing relevant updates and information to the team members. Provide first-line support for queries and directing the team members to the appropriate department or individual for resolution

Responsibilities

• Supervise and manage a team to achieve KPIs and SLAs.
• Monitor workflow and allocate resources effectively.
• Provide coaching, feedback, and performance evaluations.
• Handle escalations and resolve complex issues promptly.
• Collaborate with other departments to improve processes.

Qualifications

Excellent communication, interpersonal, customer service skills. 2 - 5 Years