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    EX

    Exl

    Business Services

    CX Trainer

    Gurugram, IndiaOn-SiteFull-timePosted 1mo ago
    All Exl jobs

    Job description

    • Job Role: Training-Voice and Accent
    • Experience (In Years): 3-6
    • Job Location: Gurgaon, India
    Description for Internal Candidates
    • Ensure that the process transactions are processed as per Desk Top procedures with customer centricity
    • Ensure that the assigned targets in accordance with SLA are met
    • Ensure that the quality of the transactions is in compliance with predefined parameters
    • Provide the relevant process reports on a daily basis
    • Ensure adherence to established attendance schedules
    • Ensure adherence to Company Policies and Procedures

    Responsibilities

    Responsibilities for Internal Candidates
    • Ensure that the process transactions are processed as per Desk Top procedures with customer centricity
    • Ensure that the assigned targets in accordance with SLA are met
    • Ensure that the quality of the transactions is in compliance with predefined parameters
    • Provide the relevant process reports on a daily basis
    • Ensure adherence to established attendance schedules
    • Ensure adherence to Company Policies and Procedures

    Qualifications

    Qualifications for Internal Candidates
    • Ensure that the process transactions are processed as per Desk Top procedures with customer centricity
    • Ensure that the assigned targets in accordance with SLA are met
    • Ensure that the quality of the transactions is in compliance with predefined parameters
    • Provide the relevant process reports on a daily basis
    • Ensure adherence to established attendance schedules
    • Ensure adherence to Company Policies and Procedures

    Job details are sourced from the employer's original posting.

    Open job posting
    EX

    About the company

    Exl

    EXL is a leading operations management and analytics company that helps businesses improve their performance.

    View all Exl jobs
    Industry
    Business Services
    Open roles
    1599

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