- Job Role: Back-End/ Non Voice / Customer Service -Email
- Experience (In Years): 9-12
- Job Location: Greater Noida
Role Responsibilities
- Ensure that the process transactions are processed as per Desk Top procedures
- Ensure that the assigned targets in accordance with SLA are met
- Ensure that the quality of the transactions is in compliance with predefined parameters
- Provide the relevant process reports on a daily basis
- Ensure adherence to established attendance schedules
- Ensure adherence to Company Policies and Procedures
Primary Internal Interactions- Assistant Manager for the purpose of reporting performance, clarifying concerns, and seeking feedback and support.
- Manager for the purpose of settling performance issues and for monthly one on ones
- SME’s for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.
QualificationGraduate with knowledge of Computer literacy (MS Office & Domain knowledge)-
15 Yrs of Education
Experience- 0 to 3 Yrs
Technical Skills
Soft Skills
Desirable Skills:
- Basic IT, Comfortable with working on computers
- Typing speed of 20 words(net)
- Ability to communicate correctly
- Should be able to communicate in English
- Comprehend written composition.
- Commitment and drive for targets
- Decision making ability
- Adaptable & Flexible.
- Customer service Focus – Ability to empathize with the customer and prioritize requests
Responsibilities
Role Responsibilities
- Ensure that the process transactions are processed as per Desk Top procedures
- Ensure that the assigned targets in accordance with SLA are met
- Ensure that the quality of the transactions is in compliance with predefined parameters
- Provide the relevant process reports on a daily basis
- Ensure adherence to established attendance schedules
- Ensure adherence to Company Policies and Procedures
Primary Internal Interactions- Assistant Manager for the purpose of reporting performance, clarifying concerns, and seeking feedback and support.
- Manager for the purpose of settling performance issues and for monthly one on ones
- SME’s for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.
QualificationGraduate with knowledge of Computer literacy (MS Office & Domain knowledge)-
15 Yrs of Education
Experience- 0 to 3 Yrs
Technical Skills
Soft Skills
Desirable Skills:
- Basic IT, Comfortable with working on computers
- Typing speed of 20 words(net)
- Ability to communicate correctly
- Should be able to communicate in English
- Comprehend written composition.
- Commitment and drive for targets
- Decision making ability
- Adaptable & Flexible.
- Customer service Focus – Ability to empathize with the customer and prioritize requests
Qualifications
QualificationGraduate with knowledge of Computer literacy (MS Office & Domain knowledge)-
15 Yrs of Education
