Executive

• Job Role: Back-End/ Non Voice / Customer Service -Email
• Experience (In Years): 0-3
• Job Location: Pune

Key Responsibilities

• Respond to customer queries and concerns via email in a timely, professional, and empathetic manner.
• Resolve customer issues related to orders, deliveries, returns, refunds, payments, product information, and account-related queries.
• Ensure every customer interaction is handled accurately while maintaining a high standard of written communication.
• Meet daily productivity, quality, and service level targets.
• Follow company policies, processes, and compliance guidelines while handling customer interactions.
• Escalate complex issues to the appropriate teams when required.
• Maintain accurate records of customer interactions using CRM and internal systems.
• Work collaboratively with internal teams to ensure timely issue resolution.
• Stay updated on products, promotions, policies, and process changes.
• Contribute to a positive team environment and support continuous improvement initiatives.

Required Skills

• Excellent written English communication with strong grammar and email etiquette.
• Good problem-solving and analytical skills.
• Strong customer service orientation with empathy and professionalism.
• Ability to multitask and manage workload efficiently.
• Attention to detail and accuracy.
• Basic computer proficiency and typing skills.
• Ability to work in a fast-paced environment.
• Team player with a positive attitude and willingness to learn.

Responsibilities

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Qualifications

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