- Job Role: Back-End/Voice/ Customer Service-Inbound - English customer service
- Experience (In Years): 0-3
- Job Location: pune
Key Responsibilities- Handle customer interactions across voice, chat, and email channels in a timely and professional manner.
- Assist customers with queries related to orders, deliveries, returns, refunds, exchanges, payments, product information, promotions, and account management.
- Deliver a consistent, high-quality customer experience by understanding customer needs and providing accurate resolutions.
- Strive to resolve customer concerns during the first interaction wherever possible.
- Maintain accurate and detailed records of all customer interactions using CRM and internal systems.
- Escalate complex or unresolved issues to the appropriate teams while ensuring timely follow-up.
- Meet or exceed individual and team targets for Customer Satisfaction (CSAT), Quality, Productivity, Service Levels, and Compliance.
- Stay updated on products, policies, promotions, and process changes to provide accurate information.
- Collaborate effectively with internal departments to ensure seamless issue resolution.
- Adhere to company policies, data security standards, and attendance requirements.
Required Skills- Excellent verbal and written communication skills in English.
- Strong customer service mindset with empathy and professionalism.
- Ability to communicate confidently across voice, chat, and email channels.
- Strong problem-solving and decision-making skills.
- Excellent typing speed and computer proficiency.
- Ability to multitask and navigate multiple applications simultaneously.
- Strong attention to detail and accuracy.
- Adaptability to work in a fast-paced, dynamic environment.
- Team player with a positive attitude and willingness to learn.
Responsibilities
Set departmental goals, manage budgets, lead cross-functional teams, and ensure compliance with policies.
Qualifications
Higher Education Diploma with 0 - 2 years of relevant experience
