- Job Role: Customer Care Voice-Claims (Non FNOL)
- Experience (In Years): 0-3
- Job Location: Pune C25
We are looking for a detail-oriented and customer-focused UK Claims Handler to manage and process insurance claims efficiently while ensuring compliance with company policies and UK regulations. The role involves investigating claims, communicating with customers, and coordinating with internal and external stakeholders to ensure timely resolution
Responsibilities
- Handle end-to-end UK insurance claims processing.
- Review and assess claim documents for accuracy and completeness.
- Communicate with customers, insurers, brokers, and third parties regarding claim status and requirements.
- Investigate claims and identify potential discrepancies or fraud indicators.
- Ensure claims are processed within agreed SLAs and compliance guidelines.
- Maintain accurate records and update internal systems regularly.
- Provide excellent customer service while resolving customer queries and concerns.
- Coordinate with underwriting, quality, and operations teams when required.
- Prepare claim reports and maintain documentation for audits.
Qualifications
1 - 3 Years exp. With good communication
About Us
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit
www.exlservice.com.
EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.
