Executive

• Job Role: Back Office-Policy Administration
• Experience (In Years): 0-3

• Process premium payments, refunds, and billing adjustments.
• Generate and send invoices and billing statements.
• Respond to policyholder billing questions via phone, email, or chat.
• Investigate and resolve billing discrepancies and payment issues.
• Update customer account and policy information in billing systems.
• Monitor overdue accounts and assist with payment collections.
• Ensure compliance with company policies and insurance regulations.
• Maintain accurate billing records and documentation.
• Coordinate with underwriting, claims, and finance teams to resolve account issues.
• Prepare billing reports and reconcile payment records.

Responsibilities

• Process premium payments, refunds, and billing adjustments.
• Generate and send invoices and billing statements.
• Respond to policyholder billing questions via phone, email, or chat.
• Investigate and resolve billing discrepancies and payment issues.
• Update customer account and policy information in billing systems.
• Monitor overdue accounts and assist with payment collections.
• Ensure compliance with company policies and insurance regulations.
• Maintain accurate billing records and documentation.
• Coordinate with underwriting, claims, and finance teams to resolve account issues.
• Prepare billing reports and reconcile payment records.

Qualifications

Graduate