- Job Role: Order to Cash-Collections
- Experience (In Years): 3-6
The Credit Control & Debt Management Analyst is responsible for managing aged debt, broker statement reconciliations, premium collection activities, and debt recovery processes within the insurance operations environment. The role involves reviewing outstanding balances, investigating policy-level discrepancies, coordinating with brokers and onshore stakeholders, maintaining debt management records, and driving timely collection of overdue receivables. The individual will support reporting, escalation management, and stakeholder communication to ensure effective debt resolution and cash flow optimization.
Responsibilities
Key Responsibilities
- Review and reconcile inbound and outbound broker statements to ensure accuracy of outstanding balances and overdue debt positions.
- Monitor aged debt portfolios and proactively drive collection activities through structured follow-up processes.
- Investigate policy-level discrepancies by reviewing policy documents, premium records, payment schedules, and related supporting documentation.
- Analyze and validate key policy information including UMR, broker details, client information, premium amounts, brokerage, signed lines, and deductions.
- Maintain accurate debt records, comments, and audit trails within debt management systems.
- Manage broker communications and respond to queries within agreed turnaround times.
- Escalate unresolved collection issues and complex queries to onshore stakeholders as required.
- Investigate and validate payment statuses for fully paid, partially paid, and outstanding accounts.
- Coordinate with brokers, underwriters, and internal stakeholders to obtain missing documentation and resolve account discrepancies.
- Review upcoming due accounts and ensure debt records are updated with current and accurate information.
Qualifications
- 3 - 6 years’ experience in Insurance Credit Control, Accounts Receivable, or Debt Management.
- Exposure to Lloyd's / London Market insurance processes preferred.
- Experience working with broker statements, statement of accounts (SOA), premium collections, and debt recovery activities.
- Familiarity with insurance finance systems and debt management platforms.
