- Job Role: Technology
- Experience (In Years): 9-12
- Job Location: Pune
- Client Portfolio Management – End of End owner of key accounts from IT Service delivery perspective
- IT Service Management and Delivery - Lead Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.
- Managing Business Growth (Ramp-ups)
- Business Value Creation - Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.
- Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes. – Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.
- Liaison with Business / Client to understand delivery requirements and effectively engage and communicate expectations to the Internal Teams.
- Major Incidents Database – Capturing of all Client processes Downtimes / Application Issues & Major Downtimes for usage in future.
Responsibilities
- Client Portfolio Management: End-to-end ownership of key accounts from an IT service delivery perspective.
- IT Service Delivery: Lead service delivery reviews covering SLA adherence and ongoing projects with clients and internal stakeholders.
- Business Growth: Manage and support business ramp-ups.
- Business Value Creation: Drive service improvements, productivity gains, and cost optimization.
- Compliance & Information Security: Ensure effective compliance and information security in service delivery; collaborate with internal audit teams.
- Stakeholder Management: Act as a liaison between clients/business and internal teams to align delivery expectations.
- Major Incident Management: Maintain a database of client process downtimes and application issues for future analysis.
Qualifications
Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM, PMP
