About EXP Group
EXP Group is a produce distribution and logistics company serving retailers, wholesalers, and food service operators across the Northeast.
About the role
We are hiring a bilingual Korean/English Sales Assistant to support and grow our Korean retail accounts across the NJ/NY metro area. These are established customers. Your job is to keep them well served, well stocked, and buying more - handling their day-to-day needs from the office and visiting the stores regularly.
What you'll do
- Serve as the main point of contact for our Korean-speaking store owners and produce managers, by phone and in person - Take and enter orders, confirm pricing, and follow orders through to delivery
- Visit assigned stores on a regular schedule to check product quality and rotation, take orders, and spot opportunities to add items
- Translate and relay account needs between customers and our sales, purchasing, and operations teams
- Follow up on open issues: shortages, credits, substitutions, delivery timing
- Suggest additional items and promotions to grow volume in existing accounts
- Keep account records and activity current in our systems
- Support the sales team with quotes, reports, and account administration
Qualifications
- Fluent Korean and English, spoken and written (required - our customers conduct business in Korean)
- 1+ years in sales support, customer service, inside sales, or account coordination
- Comfortable on the phone all day and comfortable walking into a store and talking to the owner
- Organized and detail-oriented; able to track many open items at once
- Valid driver's license and reliable transportation for store visits
- Proficient with email, Excel, and order entry systems
- Legally authorized to work in the United States
