- Communicate with customer, freight payment center, branch operations and Account Management to build and maintain strong relationships
- Provide up to date detailed collection notes listing action on invoices outside of established credit terms in the ARCM system (Accounts Receivable Collections Management)
- Understand and document terms/processes for collections, billing, payment and escalation paths within Expeditors (internally), customer and payment center (if applicable)
- When rate changes occur, ensure the proper steps are taken to foster successful billing
- Mailing, emailing and uploading invoices to customer or payment center as needed
- Escalate disputed invoices in a timely manner to Operations Department Manager, Account Management, GEO Management and Executive Sponsor teams to proactively resolve
- Timely review of credits as the accounts are being reviewed, process credits and issue refund checks as needed
- Backup front desk coverage as assigned for scheduled breaks, lunch coverage, vacation and sick days
- Duties include but not limited to; answering telephone, properly direct phone calls, greeting guests and ensure all visitors are registered in accordance with Safety and Security guidelines
- Excellent organization skills and detailed-oriented
- Motivated self-starter and work with urgency
- Ability to thrive in a fast-paced and dynamic environment
- Proficient in MS Office applications (specifically Excel), and financial query tools (Hyperion Financial Management is a plus)
- Excellent written and oral English communication skills
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
