Agent - Ocean Export

• Ensure smooth and timely freight process flow.

• Prepare various documents for international transportation.

• Ensure accurate and timely client and vendors billing and data entry into our operating system.

• Interact with our customers in arranging their international export shipments, meeting customer service standards.

• Understand department process flow, constantly looking for areas to improve efficiency.

• Ensure all customers standard operating procedures are followed as per Customer SOP.

• Monitor shipment reports to ensure total customer satisfaction.

Support the Supervisor in the following areas:

• Allocating workloads within team to ensure smooth operations during peak activity or staff absence. Monitoring workboards to ensure internal KPI’s are met e.g. timely data entry

• Build and maintaining strong relationships with customers.

• Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.

• Assist in retention calls and complete customer reviews with your regular customers to document in the CRM.

• Monitor invoicing and BNP report where needed.

• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.

• Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team.

• Promote productivity tools within the team (e.g. using workboard, invoice processing, expo)

• Be continuously open and positive to implementing new system changes and enhancements with the team.

• College graduate or above.
• Global logistics industry knowledge
• Relevant training background;  or equivalent combination of education and experience
• Good computer skills (e.g., MS Excel, MS Word)
• Fluent in English
• Fluent in listening, speaking, reading, and writing in Chinese.

Note: This position will be closed by October 19, 2026.