Scope of Position:
Arrange Air Export shipments, while ensuring the proper and timely movement of freight, while providing an exceptional customer service.
- Ensure smooth and timely freight process flow.
- Prepare various documents for international transportation.
- Coordinate and negotiate rates with our contracted vendors in procuring space and services.
- Ensure accurate and timely client and vendors billing.
- Ensure accurate and timely data entry into our operating system.
- Interact with our customers in arranging their international export shipments, meeting customer service standards.
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
- Understand department process flow, constantly looking for areas of improved efficiency.
- Ensure all customers standard operating procedures are followed as per the DLSOP.
- Work with the team on meeting KPI standards, as per the company's procedures.
- Monitor shipment reports to ensure total customer satisfaction
- Overseas communications
Culture:
- Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
- Great attitude and willingness to learn
- Handle fast paced environment and can prioritize tasks
- Global logistics industry knowledge preferred, but not required
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Pro-active, strong organizational skills.
- Good computer skills (Excel, Word).
- Fluent in English
Reporting Structure: Air Export Lead Agent
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Dental, Vision
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
