Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the CLS Department
Major Duties and Responsibilities
- Ensure smooth and timely freight process flow within required time expectations – focus on time critical cargo shipments.
- Ensure accurate and timely data entry into our operational system - process AWBs and BLs.
- Track and Trace Export and Import files and reporting.
- Use operational workflows on daily basis.
- Ensure arrival notices are communicated in timely manner to customer and overseas offices.
- Ensure accurate and timely client and Service Providers billing.
- Interact with our customers in arranging their international shipments, meeting customer service standards.
- Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved)
- Meet compliance at all times with internal and external regulations in accordance with government regulations - complete EEIs.
- Understand department process flow, looking for best practices to improve operational efficiency and productivity.
- Ensure all customers standard operating procedures are in place and updated.
- Meet KPI standards in accordance with the Company's procedure.
- Overseas communications, timely responses to emails and phone requests (internal and external)
- Perform basic warehouse functions including but not limited to manual or machine operated cargo handling, labeling and loading/off-loading.
Reporting Structure
- CLS/AOG Lead, Supervisor and Manager
- Availability for rotating/scheduled afterhours, overnight and weekend shift
- 1 year plus related experience and/or training with specific focus on AOG and airspace industry.
- Understanding of air documentation process and air shipments flow
- Experience in international and domestic (air and ground) routing and dispatching.
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Pro-active, strong organizational skills and detail oriented with sense of urgency.
- Good computer skills (Excel, Word, PowerPoint) and general capacity to operate computer equipment.
- Professional efficiency in English, knowledge of Spanish and Portuguese, other languages is a plus.
- Ability to lift boxes up to 50 LBS and capacity to operate a forklift and other warehouse equipment.
Expeditors offers excellent benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life and Long Term Disability Insurance
- 401(k) Retirement Savings Plan (US only)
- Employee Stock Purchase Plan
- Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
