Major Duties and Responsibilities
- Ensure smooth and timely customs process flow
- Ensure accurate and timely data entry into our operational system
- Track and Trace Custom files and reporting
- Ensure accurate and timely client billing
- Understand all the elements of the import and export customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customer’s instructions and expectations.
- Transfer customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration
- Assist with verification of customs declaration information and the submission of such to the customs authority
- Ensure compliance at all times to regulations
- Support process improvement initiatives by analyzing workflows, identifying gaps, and recommending efficiency improvements
- Participate in AI and automation initiatives, such as:
- Identifying repetitive or manual tasks suitable for automation
- Supporting AI‑enabled tools (e.g., reporting automation, workflow optimization, data analysis support)
- Help document standard operating procedures (SOPs) and process changes
- Analyze trends and performance data to support leadership decision‑making
- Collaborate with cross‑functional teams across the branch to support operational initiatives
- Provide analytical, documentation, and administrative support as needed
- Understanding of transportation documentation and terms is a plus
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Strong desire to learn
- Good computer skills (Excel, Word, PowerPoint)
- Strong interest in data analytics, AI, automation, and process improvement
- Intermediate to advanced Microsoft Excel skills (data analysis, formulas, pivot tables)
- Familiarity with data visualization or analytics tools (e.g., Power BI, Excel, Co-Pilot, etc) is a plus
- Analytical mindset with strong attention to detail
- Ability to multi‑task, prioritize, and stay organized in a fast‑paced environment
- Proactive, curious, and eager to learn new technologies
- Strong written, verbal, and interpersonal communication skills
- Comfortable working independently and collaboratively in a professional environment
The pay range is $23.50- $25.00/hour.
Expeditors offers excellent benefits
- We offer a position for 40 hours a week (fulltime).
- You will be part of a professional/international, open, enthusiastic team and environment.
- You will receive a personalized development plan with a diversity of training methods.
- There will be career opportunities within the company (local, regional and globally).
- There is an option to take part of our Employee Stock Purchase Plan.
- We offer a diverse benefit package.
