To lead and manage a Customs department within a branch so the department has strong technical expertise, flawless operational execution, strong infrastructure, strong and knowledgeable personnel, strong trade compliance, efficiency, profitability, and continual growth.
Major Duties and Responsibilities
- Oversee the day-to-day running of the Customs team.
- Make sure the team has the right people and resources to do the work.
- Support, coach, and develop team members to help them grow and succeed.
- Set goals, track progress, and ensure training is completed.
- Make sure all Customs rules and regulations are followed.
- Ensure company policies, procedures, and systems are used correctly.
- Manage relationships with external Customs brokers.
- Monitor performance, identify issues, and help find solutions.
- Plan and deliver the team's objectives and business goals.
- Train and support staff on Customs processes, systems, and customer requirements.
- Ensure Customs regulations, company procedures, and client instructions are followed.
- Manage third-party brokers and provide clear guidance where needed.
- Review and approve Customs entries before submission.
- Monitor team workload, efficiency, and performance.
- Oversee compliance activities, audits, licences, and authorisations.
- Ensure customer accounts and documentation are set up correctly.
- Maintain strong relationships with Customs authorities.
- Resolve entry errors, discrepancies, and compliance issues promptly.
- Identify trends, address root causes, and provide additional training where needed.
- Use reports and workflow tools to manage and improve departmental operations.
- Ensure department is using all system tools to their greatest advantage.
- Be open to implementing new system changes and enhancements into your department.
- Ensure files are all billed and mailed in an accurate and timely manner
- Manage execution of credit policy and review all billed not paid and paid not billed items for proper closing.
- Review entries, customer A/R and invoices.
- Work with sales, customer retention and development, and account management to maintain and develop relationships with customers, and develop and bring new customers into the department
- 6 months to 1 year related experience and/or training; or equivalent combination of education and experience.
- Good knowledge of customs brokerage processes and systems essential
- Good knowledge of customs legislation, especially with regards to custom procedures, classification, valuation and origin.
- Understanding of documentation requirements – process Transport, Commercial & Customs.
- Knowledge of air, road and ocean transport requirements.
- Good knowledge of incoterms
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Pro-active, strong organizational skills.
- Good computer skills (Excel, Word, PowerPoint).
- Fluent in English – Verbal and written.
Expeditors offers excellent benefits:
- Health Plan: Medical
- Life Assurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
