The Crew Lead – Data Center Services is responsible for on-site coordination, supervision, and execution of data center logistics activities. This role ensures safe, efficient, and compliant handling of high-value equipment, including server racks and related infrastructure. The Crew Lead serves as the primary on-site point of contact, overseeing delivery crews, enforcing safety standards, and ensuring adherence to customer-specific requirements and Expeditors’ operational excellence standards.
Key Responsibilities
Crew Coordination & Planning
- Coordinate and schedule delivery crews to ensure timely arrival at data center sites
- Ensure all necessary equipment is available and functional, including PPE, electric pallet jacks, rack lifts, and specialized tools
- Verify team readiness and alignment with job scope prior to site arrival by communicating or creating a clear SOP
On-Site Supervision & Safety
- Act as the on-site lead and primary coordinator at data center facilities
- Enforce strict adherence to safety protocols, customer requirements, and site regulations
- Conduct pre-task briefings and ensure all personnel follow established procedures
Customer Engagement Skills
- Comfortable working in fast-paced, dynamic environments with shifting priorities
- Ability to tailor communication style based on the audience (management, operational, tactical)
- Maintain professionalism, composure, and empathy in all customer interactions
- Experience coordinating across multiple teams – i.e. operations, sales, and service teams
Freight Handling & Operations
- Oversee loading and unloading of inbound and outbound freight from vehicles and containers
- Manage and verify shipping documentation, ensuring accuracy and completeness
- Support physical handling activities as needed, including:
- Inspecting cargo
- Moving pallets and cartons using pallet jacks
- Assisting with material staging
Quality Control
- Perform detailed quality checks on inbound and outbound shipments
- Verify part numbers, quantities, and overall condition of materials
- Ensure all equipment is received and delivered in pristine condition
- Escalate discrepancies or damage in a timely and professional manner
Data Center Installation Support
- Oversee the unpackaging of equipment while ensuring safety and care standards are maintained
- Lead and assist in the placement and positioning of server racks on the data center floor (as required)
- Ensure all activities align with customer-specific Standard Operating Procedures (SOPs)
Compliance & SOP Adherence
- Follow and enforce customer-specific SOPs and data center protocols
- Maintain high standards of documentation, traceability, and operational compliance
Site Cleanliness & Close-Out
- Oversee and perform post-operation cleanup activities
- Ensure work areas are left clean, organized, and hazard-free
- Support proper disposal of packaging materials in accordance with site guidelines
Experience
- 3+ years of experience in logistics, warehouse operations, or data center services
- Experience leading teams in a high-value, high-compliance environment preferred
- Familiarity with data center operations and white-glove delivery services enhances candidacy
- Prior experience in a customer-facing role
- Direct vendor management experience
Skills & Competencies
- Strong leadership and on-site coordination skills
- Strong SOP development skills based on experience and customer goals
- Detail-oriented with a strong focus on quality and accuracy
- Ability to work in fast-paced, high-pressure environments
- Excellent communication and problem-solving abilities
- Commitment to safety, compliance, and operational excellence
Physical Requirements
- Ability to perform physical tasks, including lifting, bending, and operating material handling equipment
- Comfortable moving pallets and handling equipment using pallet jacks and similar tools
- Ability to work on-site in data center environments for extended periods
- Drive to/from site to site roughly within a 50 mi radius
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
- Salary $22-$25 per hour
