Tasks and Duties
- Allocate workloads within team to ensure smooth operations during peak activity or staff absence
- Monitor workboards to ensure internal KPI’s are met e.g. timely data entry
- Build and maintain strong relationships with customers.
- Assist in retention calls and complete customer reviews with your regular customers to document in the CRM
- Monitor invoicing and BNP report where needed
- Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations
- Be a guide for the team - mentor agents, lead agents and ensure that positive attitude is maintained within the team
- Promote productivity tools within the team (e.g. using workboard, invoice processing, expo)
- Be continuously open and positive to implementing new system changes and enhancements with the team
- Oversee and ensure compliance with Expeditors Operational Process Standards
- Audits all new accounts and follow up on responsibilities of agents to ensure that customer needs have been met.
- Support the manager and/or the sales department where needed in matters such as making introductory contact with, coordinating and auditing new accounts; performing and supervising department accounting functions (i.e. Accts. Payable, Accts. Receivable, Customer Invoicing, domestic freight rating, etc.); and developing the annual departmental operating budget, in line with desired customer services levels and necessary equipment upgrades.
- Aid with employee development
- Apply accounting knowledge to assist department leadership
- Alongside department leadership, monitor and improve District Excellence and Global Business Operations metrics
- Assist department leadership in growing the product's business through involvement in sales and retention programs.
Skills and Qualifications
- 4 years of industry specific knowledge
- Software proficiency skills (e.g., Warehouse management systems, MS Excel Formulas and Pivot Tables, MS Word)
- Inventory management and accounting knowledge
- Self-reflecting and open to feedback
- Initiative and ability to work in autonomy
- Proven leadership attitude and background
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Conflict resolution
- Listening skills
- Providing feedback
- Teamwork
- Building team environment
- Coaching for development
- Customer focus
- Managing meetings
- Problem solving
- Process improvement
- Time management
- English language proficiency
- Global Logistics Industry knowledge
Expeditors offers excellent benefits:
- Health Plan
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Employee Referral Program Bonus
- Bike to work scheme
