Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Transcon Department. The Transcon Department is responsible for all domestic transportation (air / ground / intermodal) within the Expeditors Network. In this position, you will join a team of logistics professionals working collaboratively to support our network and deliver the highest quality of service to our customers.
- Ensure efficient, cost effective and timely cargo movement
- Consolidate and route shipments based on profitability and customer expectations
- Coordinate pickups and deliveries of location shipments
- Ensure accurate and timely data entry into our operational system
- Follow up on and monitor active shipments for key shipment milestones
- Use departmental tools (i.e. workflow / activity reports) to execute on daily responsibilities
- Ensure accurate and timely customer and service provider billing
- Interact with our customers in coordinating appointments, providing milestone updates and trouble shooting.
- Contribute to maintain good relationships with service providers, customers and other Expeditors departments/offices
- Meet compliance at all times to regulations internal and external in accordance with government regulations
- Understand department process flow, and looking for best practices to improve operational efficiency and productivity
- Ensure all customers standard operating procedures are in place and properly documented
- Meet KPI standards in accordance with the Company’s procedures
- Effective manage all communication - timely responses to emails and phone requests (internal and external)
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
Knowledge/ Skills:
- Interpersonal / Communication
- Customer Service
- Pro-active, strong organizational skills.
- Great computer skills
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- HOURS: 9:00 am - 6:00pm
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
