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    Experian

    Data and Technology

    Client Solutions Analyst - Remote

    US, United StatesRemoteFull-time5+ yrs experiencePosted Yesterday
    All Experian jobs

    Job description

    As a Client Solutions Analyst, you will partner with Client Services, Sales, and Operations to support clients throughout onboarding. You will blend client relationship management, technical fluency, and product expertise. You will report to the Director and Client Services. You will work remotely in this position, and must be located in the Eastern Time Zone to be available during international business hours.

    You will:

    • Guide clients through the onboarding process, ensuring they have the knowledge and resources needed to integrate our products
    • Develop expertise in our product offerings
    • Use technical knowledge to support implementation and provide ongoing technical assistance
    • Be an important client contact through calls, presentations, and high-touch email communication
    • Troubleshoot production, data, and processing issues independently while collaborating across teams
    • Prioritize and respond to technical support tickets through our ticketing system, ensuring resolution
    • Bachelor's degree, advanced degree, or relevant technical certification(s)
    • 5+ years of experience in client support
    • Located in Eastern Time zone (EST/ET) and available during international business hours
    • Experience working with enterprise-level clients or partners
    • Experience leading client presentations
    • Preferred: Experience working with API integrations and REST web services
    • Preferred: Knowledge of database structures and queries, as well as data transfer methods including SFTP and AWS S3

    Benefits/Perks:

    • Great compensation package and incentive plan
    • Core benefits including full medical, dental, vision, and matching 401K
    • Fully remote environment
    • Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

    Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

    Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.

    Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

    Job details are sourced from the employer's original posting.

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    About the company

    Experian

    Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them to save time and money. We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.

    View all Experian jobs
    Industry
    Data and Technology
    Open roles
    193

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