About us, but we'll be brief:
Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we've been listed as one of the 100 "World's Most Innovative Companies" by Forbes Magazine.
What you'll be doing:
You will be the architecture owner for Experian's telephony, Teams Calling, and Contact Center services. As we modernize, we are moving toward a cloud‑first, Teams‑centric model. In this model, NICE will serve as the contact center platform, and we will use Teams Calling for corporate/campus telephony. This role is accountable for the end‑to‑end technical design and standards. This includes global telephony transformation. We mean this transformation to replace EOL Avaya, reduce on-premise dependencies. It will also deliver features such as advanced IVR, dashboards, reporting, AI/speech recognition, omnichannel, call recording, and call accounting, etc. Additionally, I designed and guided Experian's contact center capability uplift. This included Presence Bi‑Sync with Salesforce Omni‑Channel, advanced quality, sentiment analysis, self‑service/automation, and ACD enhancements. I measured all of these against efficiency targets and business benefits. APAC modernization and discovery work (e.g., Teams Calling + NICE CXone direction; addressing EOL Cisco/Ribbon, India calling enablement constraints, and staff augmentation needs). This role directly owns PSTN/calling architecture, carrier/SBC design, numbering/porting, call routing, contact center flows, recording/QA/analytics, and compliance-aligned controls. You will report to a Senior Director.
Summary of Primary Responsibilities:
Our uniqueness is that we truly celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's strong people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.
Benefits
Experian care for employee's work life balance, health, safety and wellbeing. In support of this endeavor, we offer best-in-class family well-being benefits, enhanced medical benefits and paid time off.
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Experian Careers - Creating a better tomorrow together
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Job details are sourced from the employer's original posting.
Open job postingAbout the company
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them to save time and money. We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.