NATURE AND SCOPE OF JOB
The Driver Manager is responsible for the end-to-end operational management of drivers and the continuous monitoring of freight movements to ensure safe, timely, and efficient service delivery.
DESCRIPTION OF DUTIES
- Manage the daily activities of Drivers.
Maintain consistent communication with drivers throughout each shift. - Monitor drivers’ attendance, punctuality, productivity, and performance.
- Ensure drivers are properly prepared with load information, equipment, documentation, and customer instructions.
- Provide coaching and operational guidance to improve service quality and compliance.
- Coordinate driver schedules, route changes, and operational adjustments.
- Promote adherence to company safety standards and operating procedures.
- Monitor shipments from pickup through final delivery.
- Maintain continuous visibility of all assigned loads using GPS, ELD, and TMS.
- Conduct scheduled driver check calls and status updates.
- Verify arrival, departure, loading, unloading, and delivery statuses.
- Identify shipment delays or service disruptions before they impact customer expectations.
- Escalate operational concerns promptly to Operations Management.
- Ensure all shipment status updates are accurately documented within internal systems.
- Verify proof of delivery (PODs) and supporting transportation documentation.
- Provide proactive shipment updates and estimated arrival times.
- Respond professionally to customer inquiries regarding shipment status.
- Communicate delays with proposed recovery plans.
- Maintain high customer satisfaction through timely and accurate communication.
- Coordinate with Safety, Maintenance, and management.
- Monitor equipment utilization and availability.
- Assist in load recovery and contingency planning during service interruptions.
- Ensure operational issues are documented and communicated appropriately.
- Ensure compliance with company operating procedures.
- Monitor Hours of Service (HOS) compliance through Electronic Logging Devices (ELDs).
- Verify drivers maintain required licensing and documentation.
- Report safety concerns, incidents, or policy violations immediately.
SHIFT DETAILS
12 hours, 3/4 Days per Week (Flexible Schedule)
MINIMUM QUALIFICATION REQUIREMENTS:
- 2+ years of related work experience.
- 5 successful passes or more at CSEC or equivalent.
- Excellent computer and administrative skills.
- A strong work ethic.
