NATURE AND SCOPE OF JOB
The Logistics Coordinator is responsible for planning, coordinating, monitoring, and improving transportation operations to ensure safe, timely, and high-quality service delivery.
DESCRIPTION OF DUTIES
- Engages and builds relationships with clients and applicants, with a focus on providing a positive, memorable customer experience.
- Understands the necessity and value of accuracy and attention to detail; ability to rapidly process information and document with high levels of accuracy.
- Adheres to, achieves, and maintains customer service support levels and standards in all interactions (email, phone, and chat).
- Partners cross-functionally to troubleshoot root causes of delays, errors, and system challenges.
- Demonstrates a comprehensive understanding of the client's products and services to quickly facilitate resolution.
- Adheres to, achieves, and maintains support levels and standards in all interactions.
- Handles complex customer service and support issues and escalates as necessary.
- Handles all candidate inquiries.
- Other duties as required.
MINIMUM QUALIFICATION REQUIREMENTS:
- 2+ years’ experience in a related field.
- 5 successful passes or more at CSEC or equivalent.
- Proficiency in Microsoft Office.
- Dispatch or fleet management systems knowledge will be an asset.
