Summary:
To deliver consistent, high-quality patient and customer experience in a fast-paced environment encompassing retail, lab, and optometric services in order to support the key results of the organization. General Managers meet operational goals by ensuring the following responsibilities are implemented consistently, with an underlying commitment to the organization’s values, the patients and customers, office staff, and excellence in execution.
This position is responsible for:
- Fostering an office environment that is focused on consistently delivering exceptional patient/customer service
- Daily direct over-site of personnel and operations of the office, assigning specific tasks, duties, and schedules
- Keeping office staff up to date on required skills-based, policy, and procedure training
- Implementation of organization selling strategies
- Partnering with Marketing Manager to generate daily, weekly, monthly reports pertaining to sales, insurance, payroll, and staff
- Daily bank deposits and sending previous day’s close totals to the Accounting Team
- Ensuring staff benchmark performance meets or exceeds office goals
- Scheduling staff in accordance with payroll guidelines set by the Market Manager or upper management
- Primary point of contact for weekly payroll accuracy of the office staff
Technical Skills and Competencies:
- Excellent verbal and written communication skills
- Strong leadership, management, and team-building skills
- Strong analytical and computer skills
- Sound judgment, problem-solving and decision making
- Organizational skills
- Ability to perform all aspects in regard to optical prescriptions, measurements, product
- knowledge, adjustments, repairs, troubleshooting patient concerns, verify accuracy of orders
- Comprehension of vision and medical insurance
Organizational and Compliance Duties:
- Support implementation of new technology and equipment
- Schedule meetings with staff to ensure the organization’s policies and procedures are being communicated and adhered to
- Maintain compliance with the organization’s confidentiality policy in accordance to the Health Insurance Portability and Accountability Act (HIPAA)
- Monitor processes to ensure compliance with the organization’s policies and guidelines
- Inventory management: optical frames, lab, office supplies
- Maintaining and creating a safe, clean, organized and inviting environment for both patients/customers and staff by either assigned or assumed responsibilities
