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    EY

    EyeQ Monitoring

    Security Technology

    Technical Services & Support Technician

    Atlanta, United StatesOn-SiteFull-timePosted 2w ago
    All EyeQ Monitoring jobs

    Job description

    Based in Atlanta, GA, EyeQ Monitoring provides industry-leading security and business intelligence solutions to a variety of business sectors throughout the United States.

    Are you a technically minded problem-solver who enjoys troubleshooting networks, cameras, and security technology? We’re looking for a Technical Services & Support Technician to help monitor and support customer-facing systems deployed nationwide. In this role, you’ll monitor system health across multiple platforms, identify issues, determine their priority and impact, and work to resolve or escalate problems quickly. You’ll support everything from networking and firewalls to cameras, video management systems, analytics platforms, and remote monitoring technology.

    This is an in-office position based out of our Atlanta, GA office.

    Here at EyeQ people matter.

    Any new team members we bring on have to live and breathe our core values, just like we do.

    We value trusted partnerships.

    We believe in the value of transparent, reliable, and growing relationships with our team and customers and turn away people and businesses that don’t fit.

    We build to last.

    We focus on long-term solutions and spend requisite time to ensure our solutions will work the first time.

    We take the hill.

    We are excited to take on challenging work, find new solutions and technology frontiers, and attack problems others are scared of. We celebrate failing fast, being transparent, and working with people we trust to run up those hills with us.

    We enjoy the journey.

    We take our customer needs but not ourselves seriously. Our work is a part of our life we want to enjoy unapologetically. We are proud of the mission we are entrusted with and the team we get to serve with every day.

    What You'll Be Doing

    • Monitor customer-facing systems and proactively identify and resolve technical issues
    • Create and modify work orders as needed
    • Configure and troubleshoot the Immix monitoring platform
    • Configure and troubleshoot wireless bridges, including Ubiquiti systems
    • Configure and troubleshoot basic networking systems
    • Monitor network security and document and report potential breaches
    • Follow standard operating procedures for maintaining customer networks and devices
    • Report service-impacting issues quickly after detection
    • Respond to and resolve customer escalations within established SLA windows
    • Open, manage, and track internal support tickets
    • Provide internal and external incident notifications
    • Configure and troubleshoot Milestone and Geovision VMS platforms
    • Configure and troubleshoot SonicWall firewalls
    • Configure and troubleshoot Innovi, VCA, and Calipsa analytic platforms
    • Configure and troubleshoot PRTG network health monitoring
    • Configure and troubleshoot IP camera systems, including Axis, LPR, FLIR, Hanwha, and SightLogix
    • Manage POE switches
    • Use remote-access tools to troubleshoot customer technology
    • Perform scheduled daily, weekly, monthly, and quarterly maintenance procedures

    Job details are sourced from the employer's original posting.

    Open job posting
    EY

    About the company

    EyeQ Monitoring

    This company appears to be involved in security and monitoring systems, utilizing various camera technologies and network health management software.

    View all EyeQ Monitoring jobs
    Industry
    Security Technology
    Open roles
    9

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