Company Overview
At Vitreo Retinal Associates, we’re more than a leading retina specialty practice—we’re a team dedicated to preserving and restoring vision for our patients. Specializing in advanced care for retinal conditions like macular degeneration, diabetic retinopathy, and retinal detachment, we combine cutting-edge technology with compassionate, personalized treatment. Our culture is built on collaboration, innovation, and continuous learning. We value every team member’s contribution and provide opportunities for professional growth in a supportive environment. With multiple locations across North Florida, we’re proud to serve our community and make a meaningful impact every day.
Position Summary
The is an onsite A/R Specialist position that is responsible for assisting the company’s third-party medical claims processing and assisting patients and office staff with questions on insurance claims, authorizations, statements, and other billing issues. This position will prepare, and scrub claims prior to releasing them to the third party billing company for final tranmission. The A/R specialist will perform the inhouse patient AR portion while the third party billing comnpany will handle the AR for the carriers portion. The A/R specialist will require a service mentality with great phone etiquette and good communication skills.
Responsibilities
- Files and processes primary and secondary third-party medical
- Verifies all the information for claims processing is complete and
- Contacts the appropriate person to obtain missing or unclear billing
- Follows-up by website and/or telephone on all unpaid and denied claims to determine next course of action, which may require rebilling missing claims, denied claims or sending additional information on pending claims
- Sends appeal letters to insurance
- Obtains authorizations when needed.
- Identifies and corrects charge entry/ billing
- Provides proper documentation to insurance companies.
- Handles insurance company questions, complaints, and/or responds to and interacts with patients concerning all aspects of billing through phone, e-mail, or regular mail in a prompt and courteous
- Documents all actions and maintains permanent records of patient
- Assists with answering phones, screening calls and following-up on
- Works with management on patient billing and insurance
- Processes refunds to patients and insurance
- Works with outside programs (i.e., co-pay assistance) to ensure proper
- Communicates with front office staff to attempt to collect any outstanding patient
- Contributes to the team effort by completing other tasks and projects as needed
Qualifications
- Minimum of two (2) years Medical Insurance/Healthcare Billing and Collections experience in a medical practice or health system
- Experience in a Retina office is a plus.
- CPC, CPOC, COC certifications a plus
- Six months of previous customer service experience preferred
- Prior experience with an electronic medical record system required (EHR/EMR)
- Working knowledge of medical billing, collections and payment posting, revenue cycle, third party payers, Medicare; and strong knowledge of Federal payer regulations
- Working knowledge of CPT and ICD10 codes, HCFA 1500, UB04 claim forms, HIPAA, billing and insurance regulations, medical terminology, insurance benefits and appeal processes
- Ability to handle sensitive and confidential information in a professional manner
- Maintains knowledge of coordination of benefits requirements and processes
- Demonstrated success working in a team environment focused on meeting organization goals and objectives is necessary
- Self-motivated with strong organizational skills and superior attention to detail
- Ability to review documents for accuracy and reasonability
- Ability to work well under pressure
- Ability to multi-task, set priorities and follow through without direct supervision
- Effectively communicate with physicians, patients, insurers, colleagues, and staff
- Intermediate computer skills including Microsoft Office; especially Word, Excel, and PowerPoint
- Knowledge of policies and procedures to accurately answer questions from internal and external customers
- Detail oriented and tolerant of frequent interruptions and distractions from patients and staff
- Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external
- Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level
- Team player that develops strong collaborative working relationships with internal partners and can effectively engage and ability to build consensus among cross-functional teams
Company Benefits
We offer a competitive benefits package to our employees:
- Medical
- Dental
- Vision
- 401k w/ Match
- HSA/FSA
- Telemedicine
- Generous PTO Package
We also offer the following benefits for FREE:
- Employee Discounts and Perks
- Employee Assistance Program
- Group Life/AD&D
- Short Term Disability Insurance
- Long Term Disability Insurance
EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
