Teller - Float

POSITION SUMMARY:

Sell Bank products and services while using the sales skills that have been learned in sales training. Accept cash items from customers for deposit, handle withdrawal and deposits from savings and checking accounts and take loan and credit card payments. Cash checks within the limits of the Bank policies. Works at various offices on an as needed basis. OBJECTIVES OF THIS ROLE: Utilize sales training skills to provide outstanding customer service, have complete knowledge of bank products and services and utilize BN Control for referrals and follow up.

Receive deposits or checking and savings accounts and process other customer transactions. Cross-sell all bank products, including FM Investments. Comply and satisfactorily pass tests for bank policy and regulatory compliance that apply to position.

RESPONSIBILITIES:

• Cash checks in accordance with Bank procedures.
• Receive loan payments and refer customers with questions about home loans, consumer, other loans and credit card accounts to appropriate lender.
• Balance cash drawer and reports discrepancies to the Personal Relationship Banker Supervisor as necessary.
• Issue money orders, cashier's checks, and stop payments.
• Make concentrated effort to solve customer problems.
• Open night deposit, record and process transactions while maintaining dual control.
• Utilize a coin wrapper and coin sorter to manage coin inventory and coin transactions.
• Keep safe deposit box records and assist customers with entry to safe deposit boxes.
• Redeem savings bonds.
• Promptly report malfunctions of equipment to supervisor.
• Clean and maintain teller area, general office cleaning, and decorating.