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    Fairfield Mountains Property Owners

    Real Estate

    Guest Services & Reservation Sales Representative

    Any, United StatesOn-SiteFull-timePosted 3w ago
    All Fairfield Mountains Property Owners jobs

    Job description

    Join the team at Rumbling Bald on Lake Lure and help create an outstanding arrival-to-departure experience for our Members and Guests. We’re seeking a friendly, organized, and service-focused Guest Services Representative to support daily operations in our Lodging Department.

    The Guest Services Representative provides prompt and courteous service to both Members and Guests assisting with guest pass requests, handling inbound calls and inquiries related to Rumbling Bald Lodging reservations, and offering concierge services including general information about Rumbling Bald’s various amenities and the surrounding area. This position ensures a smooth guest experience and plays an important role in delivering exceptional hospitality.

    This is a part-time position requiring availability on both weekdays and weekends. Scheduled hours will vary, up to 29 hours per week. Associates will have access to Rumbling Bald amenities.

    Typical weekly schedule (later hours during peak season):

    • Thursday (as needed, for high Friday-arrival volume): 12pm–5pm
    • Friday: 10am–5pm or 12pm–7pm
    • Saturday: 10am–5pm or 12pm–7pm
    • Sunday: 10am–5pm

    Essential Job Functions:

    • Answer and assist in-bound calls related to Rumbling Bald Lodging reservations.
    • Assist Members and guests with questions regarding the Guest Pass policy and process.
    • Create accurate and timely guest passes in accordance with Member requests.
    • Prepare guest arrival packets.
    • Make changes or cancellations to guest passes following Board approved policies.
    • Post and verify guest pass charges, ensuring accuracy of all postings, changes, and adjustments.
    • Respond promptly and thoroughly to guest pass inquiries and concerns.
    • Provide information about Rumbling Bald amenities, services, policies, area attractions, dining options, and directions.
    • Answer all phone calls, voicemails, and emails in a courteous and efficient manner.
    • Cross train as needed to develop a broader skillset and support other departments.
    • Foster effective communication and collaboration with fellow Associates and other departments.

    Job details are sourced from the employer's original posting.

    Open job posting
    FA

    About the company

    Fairfield Mountains Property Owners

    Fairfield Mountains Property Owners is a property owners association that manages and maintains the Fairfield Mountains community. They handle administrative tasks, communication with professionals involved in real estate transactions, and oversee office operations.

    View all Fairfield Mountains Property Owners jobs
    Industry
    Real Estate
    Open roles
    3

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