Case Manager Veterans Services, Honor Home Full-Time $17.31/Hour
Schedule:
Flexible, to include some evenings/weekends; On-call duties GENERAL STATEMENT OF
DUTIES:
- The Case Manager (CM) will report to the Assistant Director as well as the site Program Manager for shelter coverage.
- The CM will be expected to work within the policies and procedures of Family & Community Services, Inc., and work toward the maintenance of good service standards and professional practices by utilizing the trauma-informed care model.
- Each CM will be responsible for a case load of up to 25 veteran residents into permanent housing.
- ESSENTIAL
RESPONSIBILITIES:
- 1.
- Complete assessments of veteran resident and/or veteran household’s needs and to develop an appropriate support plan with the veteran, and if needed the family, with a focus on obtaining or maintaining permanent housing.
- 2.
- While providing services with a trauma-informed care approach, the CM will assist with provision of a wide range of practical, personal, social, and general care services for the veteran resident and/or veteran household.
- 3.
- Assists veteran residents and/or veteran households in developing realistic and achievable housing plans that focus on maintaining housing stability and include measurable action steps and timetables.
- 4.
- To undertake monitoring, reviewing, and recording of the agreed upon support plan according to the changing needs of the veteran resident and/or veteran household.
- 5.
- To promote veteran resident and/or veteran household involvement by maximizing their participation in the decision-making process within the services.
- 6.
- To communicate and liaise with various agencies (e.g.
- Department of Veterans Affairs, Veterans Services Commission, Probation Services, Housing Authority, Landlords, Department of Jobs and Family Services, Legal and Consumer Credit Organizations).
- 7.
- To accompany veteran resident and/or veteran household to appointments with any of the above agencies as necessary.
- 8.
- Maintains regular contact with the veteran resident and/or household including childcare assessments, crisis intervention, referrals, and ongoing life skills development.
- 9.
- Assures that veteran resident future and/or veteran household housing is habitable according to established organizational standards.
- 10.
- Collects, provides and updates required data for the HMIS database.
- 11.
- Supports Social Service Workers and their duties in their absence or as needed 12.
- To provide staff support when on-call 13.
- To assist in providing coverage for open shifts and call offs when on-call.
- 14.
- Travels to community locations where homeless and at-risk veterans congregate to ensure effective local outreach.
- 15.
- To promote anti-discriminatory practice ensuring that no resident is discriminated against on the grounds of race, class, gender, religious beliefs, disability, or sexual orientation.
- 16.
- To be able to adapt to the environment you are working in, this could be part of a team or own initiative in a variety of settings 17.
- To apply Housing First, Trauma Informed Care, Harm Reduction principles and to use Motivational Interviewing, and De-escalation Techniques in working with veterans of the program as appropriate.
- 18.
- Attend meetings, trainings, and conferences as requested.
- 19.
- Participates in community-wide events promoting services for veterans.
- 20.
- To foster positive working relationships with other staff members.
- 21.
- Help SSSW, all staff, and veteran’s residents maintain up-to-date knowledge of internal fire regulations and procedures and any other emergency procedures ensures health and safety standards are maintained.
- 22.
- Complies with agency policies and procedures, COA regulations, federal and state requirements, and educational/certification/registry requirements.
- 23.
- To maintain all records and logs.
- 24.
- Other duties as assigned.
