SUMMARY:
Coordinates dental clinic appointments; provides reception services for patients; maintains patient charts; assists the Director of Advanced Dentistry in business performance; and represents the clinic in all patient interactions. SUPERVISOR: Director of Advanced Dentistry
DUTIES AND RESPONSIBILITIES:
- Provides exemplary customer service.
- Answers incoming calls, schedules appointments, transfers calls to appropriate department, completes a virtual “Telephone Encounter” in current operating system and assigns to appropriate staff.
- Schedules patients accordingly in the current operating system.
- Consults with designated staff persons regarding walk-in patients.
- Checks patients in and out in a timely manner.
- Completes patient registration, including accurate data entry, insurance verification and/or assigning in-house Sliding Fee Scale, scanning all appropriate documents.
- Collection of co-payments at time of service, understanding of payment arrangement policy and able to assign accordingly, daily reconciliation of funds collected.
- Assists consumers in obtaining access to a single and streamlined application process (Federal portal) that will enable them to determine if they, or a family member, are eligible for enrollment under Medicaid or CHIP or if they are eligible for financial assistance for a qualified health plan offered through the Marketplace and, if so, facilitates the enrollment.
- Provides information and assistance in a fair, accurate, and impartial manner that is culturally and linguistically appropriate to diverse communities and accessible to individuals with disabilities.
- Handle all administrative and clinical paperwork as assigned by supervisor.
- Occasional travel as needed.
