Job Type Full Time Description Foster Care Case Aid Foster Care, Adoption & Counseling Full-time, 40 hours/week $16/hour GENERAL STATEMENT OF
DUTIES:
- The Senior Social Service Assistant will be responsible for the Program Manager of the locality in which they are employed.
- The position's primary focus is to provide trauma-informed case management to clients in our facilities.
- They will be expected to work within the policies and procedures and work toward maintaining good service standards and professional practices.
- This position provides case management to a caseload of internal/community clients, has on-call responsibilities, transports clients for case management needs, and meets community clients in safe public places to provide case management to people experiencing homelessness.
- ESSENTIAL
RESPONSIBILITIES:
- From a trauma-informed approach, case management involves 14 internal clients receiving assistance in our shelters and provides case management to our community clients, as needed.
- Responsible for managing paperwork and billing for our contractual obligations, as needed.
- Attend meetings (virtual and in-person), training, and conferences as requested.
- Responsible for organized and detail-oriented clients’ files.
- Prepare for program audits with the Program Manager.
- One week per month of on-call responsibility.
- Assists Program Manager in providing coverage for open shifts and call-offs when on-call.
- Implements risk assessments according to policies and procedures as directed by the Program Manager.
- Assist in the initiation, development, and oversight of new aspects of service provision, including use and access to ordinary community facilities.
- As part of the shelter's leadership team, you will lead by example by working collaboratively, respectfully, and kindly with colleagues, community partners, all shelter staff, and residents.
- Attend all outside meetings with the Program Manager (Advisory Board Meetings, Prioritization meetings, Change Hunger meetings, etc. ).
- Provide residents with a wide range of practical, personal, social, and general care services.
- Using a trauma-informed approach, collaborate with clients to develop realistic case management goals and a comprehensive understanding and assessment of their needs.
- Demonstrate patience, empathy, and nonjudgmental approaches when working with clients.
- Closely monitor and review the agreed support plan weekly in case management meetings with clients according to the changing needs of the residents.
- Promote resident involvement by maximizing participation in the decision-making process within the services, as needed.
- Lead house meetings, life skills classes, creative classes, staff-led groups, and staff meetings with the program manager.
- Communicate and liaise with various (e.g.
- Department of Veterans Affairs, Veterans Services Commission, Probation Services, Housing Authority, Landlords, Department of Jobs and Family Services, Legal and Consumer Credit Organizations, Community partnership meetings).
- Provide advocacy and accompany residents to appointments as necessary.
- Traveling to the community to people and providing case management services as needed.
- Complies with agency policies and procedures, COA regulations, federal and state requirements, and educational/certification/registry requirements.
- Other duties as assigned.
