Logistics Coordinator

About Us

Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S.

Position Summary

The Logistics Coordinator is responsible for the hands-on, point-to-point movement of shipments and equipment across all Family Entertainment Group locations, including obtaining freight quotes directly from manufacturers and setting up and coordinating wrap-and-roll freight for asset transfers. This is an individual-contributor role: the Coordinator executes logistics tasks directly , and reports to the Parts & Service Manager. When logistics volume allows, which is the minority of the role, the Coordinator also supports the Parts & Service department with picking, packing, and shipping parts, fielding service calls, and general department assistance.

Key Responsibilities – Logistics (Primary)

• Coordinate all point-to-point logistics for shipments, equipment, and assets moving between manufacturers, corporate, and field locations.
• Obtain and compare freight quotes directly from manufacturers for shipments to individual locations, selecting the best combination of cost and transit time.
• Set up and coordinate wrap-and-roll freight for game and equipment transfers between locations.
• Book and schedule freight shipments for asset transfers between locations.
• Track shipments in transit and proactively communicate ETAs, delays, and exceptions to the field and Parts & Service Manager and affected locations.
• Prepare and review shipping documentation, including bills of lading, freight quotes, and tracking information, for accuracy.
• Negotiate rates and service terms with carriers and freight forwarders to control shipping costs.
• Maintain organized records of freight quotes, carrier contacts, and shipment history.
• Identify and recommend process improvements to reduce freight costs, transit times, and shipping errors.

Key Responsibilities – Parts & Service Support (Secondary)

• Assist with picking, packing, and shipping parts orders to field locations.
• Assist with receiving, organizing, labeling, and storing parts inventory, maintaining proper par levels.
• Take and route incoming service calls from field technicians.
• Assist field technicians with parts identification, handling, and ordering processes.
• Support monthly, quarterly, and annual inventory audits as needed.
• Assist with RMA (Return Merchandise Authorization) processing with manufacturers as needed.
• Provide general support to the Parts & Service department as directed by the Parts & Service Manager.