About Us
Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks.
Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S.
Position Summary
The Senior Technician is responsible for the repair, maintenance, and technical troubleshooting of arcade games and related entertainment equipment. This role involves hands-on work with electronic and electromechanical systems, ensuring all machines operate efficiently and safely. The position also provides technical guidance to junior technicians and supports the setup and installation of new arcade equipment to maintain a high-quality guest experience.
Key Responsibilities
Diagnose, troubleshoot, and repair arcade game machines (classic and modern) including video games, pinball machines, claw machines, redemption games, and simulators Perform routine preventative maintenance and inspections on all equipment Maintain accurate service logs and documentation for all repairs and maintenance performed Order and track parts and supplies as needed Assist in the installation and setup of new arcade equipment Ensure machines are clean, presentable, and safe for customer use Provide technical support and guidance to junior technicians Collaborate with the operations team to minimize equipment downtime and maximize uptime Stay current on new technologies and advancements in arcade gaming equipment Maintain a clean and organized workshop or technical area Willingness to work flexible hours, including evenings and weekends if needed
Job details are sourced from the employer's original posting.
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