Technical Assistant

About Us

Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S.

Position Summary

The Technical Assistant supports the technical team in keeping arcade games and attractions clean, stocked, operational, and ready for guests. This is an entry-level technical role designed for someone who is mechanically inclined, enjoys working with their hands, and is interested in developing their technical skills.

Working alongside Technicians and the Technical Manager, the Technical Assistant performs routine game upkeep, assists with preventive maintenance and basic repairs, and helps identify and communicate equipment issues to minimize downtime and keep the fun running.

Key Responsibilities

• Perform routine cleaning and upkeep of arcade games, attractions, and technical work areas.
• Assist Technicians with preventive maintenance, troubleshooting, repairs, and equipment inspections.
• Identify game or equipment issues and promptly communicate them to the Technician or Technical Manager.
• Perform basic troubleshooting and minor repairs within assigned level of training.
• Keep ticket stations, card readers, redemption equipment, and other arcade equipment stocked and functioning properly.
• Assist with loading tickets, replacing basic components, and completing other routine game maintenance.
• Support game installations, moves, setups, and equipment changes as needed.
• Help maintain an organized inventory of tools, parts, and technical supplies.
• Assist guests experiencing game issues and help get them back to the fun quickly and professionally.
• Maintain clean, organized, and safe technical and arcade areas.
• Follow all company security procedures related to equipment, company assets, and arcade operations.
• Follow all company policies, regulatory requirements, and safety standards.
• Participate in technical training and development to build troubleshooting, repair, and preventive maintenance skills.
• Perform other related duties as assigned by management.